News Category: Technology for Municipal Websites

Usability.gov Resources
How To & Tools

Use Cases

A use case is a written description of how users will perform tasks on your website.  It outlines, from a user’s point of view, a

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Usability.gov Resources
How To & Tools

Focus Groups

A focus group is a moderated discussion that typically involves 5 to 10 participants.  Through a focus group, you can learn about users’ attitudes, beliefs,

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Usability.gov Resources
How To & Tools

Wireframing

A wireframe is a two-dimensional illustration of a page’s interface that specifically focuses on space allocation and prioritization of content, functionalities available, and intended behaviors.

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